Legal Notices and Privacy Policies

HG Hotel
Zapopan, Jalisco, Mexico

This document establishes the policies related to the protection of personal data, video surveillance, and general terms and conditions of use of the hotel’s services, in accordance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties.

1. Comprehensive Privacy Notice

Data Controller

HG Hotel, located at Av. Vallarta 5281, Col. Real Vallarta, C.P. 45020, Zapopan, Jalisco, Mexico, is responsible for the use, processing, and protection of the personal data it collects from its guests, clients, visitors, and suppliers.

Personal Data Collected

To provide our services, HG Hotel may collect the following personal data:

Full Name

Contact Phone Number

Email Address

Official Identification

Billing Information (Tax ID, Company Name, and Tax Address)

Guest Signature

Reservation and Stay Information

Vehicle License Plate Number (if using the parking lot)

Additionally, for security reasons, the hotel may collect images through video surveillance cameras installed in common areas.

Purposes of Data Processing

The personal data collected will be used for the following purposes:

Guest registration and management

Reservation management

Provision of lodging services

Issuance of tax receipts

Communication with guests regarding their reservation or stay

Protection and security of guests, visitors, and staff

Compliance with legal and tax obligations

Data Transfer

HG Hotel will not sell, rent, or transfer personal data to third parties without the data subject’s consent, except in the following cases:

When required by competent authorities in accordance with the law

When necessary to comply with legal or tax obligations

Security Measures

HG Hotel implements administrative, technical, and physical measures to protect personal data against damage, loss, alteration, destruction, or unauthorized use.

ARCO Rights

Data subjects have the right to:

Access their personal data
Rectify it if it is incorrect or incomplete
Cancel it when they consider it unnecessary
Oppose its processing
To exercise these rights, a written request may be submitted to the hotel administration.

Data Retention

Personal data will be stored only for the time necessary to fulfill the purposes described and in accordance with applicable legal provisions.

Video surveillance recordings may be stored for approximately 13 days, unless it is necessary to retain them for security reasons or legal requirements.

Changes to the Privacy Notice

HG Hotel reserves the right to modify or update this Privacy Notice at any time to comply with legal changes or internal policies.

Changes will be available at reception or upon request of the data subject.

2. Video Surveillance Policy

HG Hotel has video surveillance systems installed in various common areas of the establishment to ensure the safety of guests, visitors, employees, and facilities.

Cameras are located in areas such as:

Reception
Hallways
Parking
Common Areas
Recordings obtained through these systems are used exclusively for security purposes.

Images may only be provided to competent authorities when legally required.

HG Hotel does not install cameras in private areas such as:

Rooms
Bathrooms

3. Website and Cookie Policy

The HG Hotel website may use cookies and similar technologies to enhance the user’s browsing experience.

Cookies allow us to:

Remember user preferences
Analyze browsing statistics
Optimize website performance
Users can configure their browser to reject or delete cookies at any time.

By continuing to use the hotel’s website, users agree to the use of cookies in accordance with this policy.

4. Terms and Conditions of Accommodation Service

Reservations made at HG Hotel are subject to the following conditions:

Rates

Rates are expressed in Mexican pesos and may vary depending on the season, availability, or current promotions.

Guest Registration

A valid official ID is required to register at the hotel.

Cancellation Policy

Cancellations must be made according to the conditions indicated in the reservation.

In case of a no-show, the hotel may charge the corresponding amount for the first night of the stay.

Liability for Damages

The guest will be responsible for any damage caused to the hotel’s facilities, furniture, linens, or equipment during their stay.

Security

HG Hotel has security and video surveillance systems in common areas to ensure the safety of guests and staff.

5. Contact

For any questions or requests related to the processing of personal data, guests may contact the hotel’s reception desk directly or send an email to: recepcion@hghotelgdl.com

HG Hotel
Zapopan, Jalisco, Mexico

Last updated: March 13, 2026